Becoming a Customer - Issuer

Getting set up on the GICSERV network as an issuer occurs through four steps:

1. Preparation
2. Getting started
3. Connectivity
4. Testing

 

Preparation

Issuer Code Registration
Issuers who have an institution number issued by the Canadian Payments Association (CPA), will use their CPA number to identify themselves on the network. A code registry document is not required in these circumstances.

Issuers requiring a code from the Code Registry must complete the Code Registry package. FundSERV issues codes to the registry on behalf of the industry, however codes assigned to the registry are not automatically GICSERV clients.

The Code Registry package can be submitted alone or in combination with the Getting Started package.

Product Code Registration
Once a GICSERV customer, issuers will be able to register products online. 

Fees
Contact customer relations for appropriate fees.

System Requirements
Decide if you will be using a service provider for access to GICSERV.

 

Getting Started

Existing FundSERV Customers
Customers currently active on the FundSERV network need only complete the amended GICSERV Getting Started document to include GICSERV into their existing relationship with FundSERV.  Please contact Customer Relations to update your existing relationship.

New Customers
Download and complete the Getting Started package, print the completed application and sign all signature fields.

Mail the completed package and a cheque in the amount of your setup fee to GICSERV at:

130 King St West, Suite 1700
P.O. Box 485, Toronto, ON, M5X 1E5

GICSERV must receive the following documents before proceeding to the next step:

• Getting Started Package
  • Contract
  • Designation of customer codes – include all issuer codes you intend to bring onto the network
  • Designation of third party (complete only if using a service provider)
  • LRA           
  • Contacts
• A cheque in the amount of your setup fee

 

Connectivity

Once you have returned your Getting Started package and setup fee to GICSERV, our Technical Support team will begin to create your test environment. 

Download and complete the Getting Connected package with your connectivity details.  Once your information is received, it can take up to 48 hours to complete the setup of your test environment.

The following documents must be received by GICSERV before proceeding to testing:

• Getting Connected Package
  • Fund Company Setup and Configuration Form
  • Request for TFS Server Certificate

Testing

Once your test environment is set up, review the process to complete testing and go live in the production environment in the Getting Connected Package.

You will be required to complete 5 days of successful testing for new issuers and 2 days for each additional code. Testing requires completing the test script in the Getting Connected package. GICSERV provides test scripts only as a guideline and you are not required to test transactions, which do not apply to your type of business.

Once you have completed your testing, return your completed test script and sign off letter to Technical Support.

Please note: New companies may only go live on Fridays at 4 p.m. EST.  If you wish to go live on a specific Friday, you must successfully complete your testing no later than the Monday of the same week and inform us of your wish to go live no later than Tuesday of the same week.